Delivery Policy

We want your order to reach you in the best condition and as quickly and easily as possible, so it is very important to read the delivery information below prior to placing your order to avoid any potential issues.

We’re here to help – if you have any questions or concerns please contact us to discuss your delivery options.

We use a trusted, national pallet delivery network for our deliveries across the UK mainland. Deliveries are made to the kerbside using a tail lift and manual pallet truck.

‘Tail lift & manual pallet truck’ deliveries:

  • Vehicles are up to 11 metres (36′) long, 2.5 metres (8′ 2″) wide, 4.6 metres (15′) high, which is roughly the size of a double decker bus.
  • We may be able to arrange a smaller vehicle, so you must advise us if there are any obstructions to delivery, such as narrow roads, low bridges, overhanging branches or weight restrictions.
  • Orders will be off-loaded using a tail lift and manual pallet truck – a low level trolley with small wheels – then pulled by the driver to the kerbside. There must be a flat, even, solid surface to deliver successfully; they cannot operate on earth, grass, gravel or any other uneven non-solid surfaces or slopes.
  • It is important that you advise us – prior to your delivery date – if there are any parking restrictions, access issues or parked cars that may prevent delivery.
  • Please bear in mind that your delivery will potentially be very heavy, so the driver will undertake to place the goods as close to your property as they deem safe.


Tail Lift Delivery Graphic

Failed deliveries

If we attempt to make delivery, but are unable to do so a charge of £30 (inc. VAT) per pallet will be made to cover the cost of redelivery or return of the items to BioScapes, if for example:

  • an incorrect address being given;
  • insufficient access;issues on the approach to your location that you have not informed us of prior to delivery, such as roadworks in your street or parking restrictions;
  • an unsuitable offloading area, or;
  • incorrect/insufficient instructions being provided.

If redelivery of the order is requested then the fees must be paid prior to the items being released. Delivery fees will not be refunded in the event of a failed delivery.

Products per pallet

We will always do our utmost to maximise the number of items on each pallet, but due to weight restrictions the average number of items which will fit on one pallet is up to:

  • 1 x NatureArk
  • 1 x Multipurpose Topsoil Bulk Bag


Please note: bags and pallets are non-returnable. We ask that you recycle or dispose of them in a responsible manner.

How much is delivery?

Standard delivery is free of charge to the majority of UK mainland addresses, however please view our Delivery Charges for further information.