We want your order to reach you in the best condition and as quickly and easily as possible, so it is very important to read the delivery information below prior to placing your order to avoid any potential issues.
We’re here to help – if you have any questions or concerns please contact us to discuss your delivery options.
We use a trusted, national pallet delivery network for our deliveries across the UK mainland. Deliveries are made to the kerbside using a tail lift and manual pallet truck.
‘Tail lift & manual pallet truck’ deliveries:
If we attempt to make delivery, but are unable to do so a charge of £30 (inc. VAT) per pallet will be made to cover the cost of redelivery or return of the items to BioScapes, if for example:
If redelivery of the order is requested then the fees must be paid prior to the items being released. Delivery fees will not be refunded in the event of a failed delivery.
Products per pallet
We will always do our utmost to maximise the number of items on each pallet, but due to weight restrictions the average number of items which will fit on one pallet is up to:
Please note: bags and pallets are non-returnable. We ask that you recycle or dispose of them in a responsible manner.
How much is delivery?
Standard delivery is free of charge to the majority of UK mainland addresses, however please view our Delivery Charges for further information.