Delivery Policy

We want your order to reach you in the best condition and as quickly and easily as possible, so it is very important to read the delivery information below prior to placing your order to avoid any potential issues.

We’re here to help – if you have any questions or concerns please contact us to discuss your delivery options.

We use a trusted, national pallet delivery network for our deliveries across the UK mainland. Deliveries are made to the kerbside using a tail lift and manual pallet truck.

‘Tail lift & manual pallet truck’ deliveries:

• Vehicles are up to 11 metres (36′) long, 2.5 metres (8′ 2″) wide, 4.6 metres (15′) high, which is roughly the size of a double decker bus.
• We may be able to arrange a smaller vehicle, so you must advise us if there are any obstructions to delivery, such as narrow roads, low bridges, overhanging branches or weight restrictions.
• Orders will be off-loaded using a tail lift and manual pallet truck – a low level trolley with small wheels – then pulled by the driver to the kerbside. There must be a flat, even, solid surface to deliver successfully; they cannot operate on earth, grass, gravel or any other uneven non-solid surfaces or slopes.
• It is important that you advise us – prior to your delivery date – if there are any parking restrictions, access issues or parked cars that may prevent delivery.
• Please bear in mind that your delivery will potentially be very heavy, so the driver will undertake to place the goods as close to your property as they deem safe.